Okay
  Public Ticket #234606
Carousel error messages all over my website
Closed

Comments

  • Mark started the conversation

    HELP!

  • Mark replied

    I am unable to type more than a few words into your support form before it all gets erased. 

  • Mark replied

    Sometime on June 19th all of my review articles suddenly have dozens of error messages inserted into the beginning of each article.  It is only on reviews/articles.    I cannot type the error into this form without corrupting the message.  Please just go to website and click on ANY review to see live examples like Watchdogs or Pulstar.  It's happening in carousel.php on lines 131 and 132.  This just started happening overnight between June 19/20

  • Mark replied

    I've attached a screenshot since I cannot type in the error message into this box without corrupting the message.  There seems to be an error message for each picture in the carousel shortcode.  The carousel is still displaying and working properly at the end of the review as it should, but all these errors precede every review now.

  •  321
    Brian replied

    Looks like debugging got turned on - just turn off debugging in wordpress and that will fix it. Sorry you were having issues with the support center, not sure why that was happening...

  •   Mark replied privately
  •  321
    Brian replied

    That's strange, I haven't had anyone else reporting that. I wonder if there is some sort of issue with the ticketing software right now...

    I looked at the review and did see the errors. Did this just start happening out of the blue, or was something specific changed? Can you please copy and paste in the exact shortcode you are using so I can try it on my end? I know you said you were having issues doing that, but have you tried pasting it in using the code button? If you still have issues, just send me the code in an email: support@industrialthemes.com

    Please reference this ticket URL if you send the email, thanks!

  • Mark replied

    just sent email with code

  • Mark replied

    FIXED IT!!!!!!  Ask me how...   Talked to my host and they coincidentally "updated" PHP to latest version on...you guessed it...the 19th.   After a bit of googling I found this variable in the PHP.INI file - display_errors and it was set to ON.  Turned it OFF (which apparently it was supposed to be) and 200+ reviews magically repaired themselves.  I love it when web hosts make behind the scenes updates and don't tell anyone.

    Thanks for your time.  Hopefully anyone else who got their PHP updated last week and has this problem can now fix it.