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  Public Ticket #209468
Error Message - Pagination
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  • Emerald started the conversation

    Hello! I'm getting an error message on the pagination. Every time I try to click to a new page in the post loop or a new tab in the minisite tabs the posts stay the same and there's an "error" message at the bottom of the screen. What causes this? How can I fix it? Thank you!

  • Screencredits replied

    Have you tried disabling all of your plug-ins to see if that resolves the issue?

  • Emerald replied

    Yes, I tried that and it didn't make a difference. Everything is updated also.

  • Screencredits replied

    What is the error message? And can you provide a URL?

  • Emerald replied

    I can't give you a URL because the site isn't live yet -- only admins can get in right now. I know that's unhelpful, sorry! The word "error" appears in the bottom left hand corner. It has a black background behind the word. And posts in the loop don't change even though the new tab is selected. I may try re-uploading the theme and see if that works. Thanks for you help!

  •  321
    Brian replied

    See this FAQ for solution: http://industrialthemes.ticksy.com/faq/1487

  • Emerald replied

    Hello again! Thanks for the ticket ref but not luck, unfortunately. I entered the primary taxonomies and called Bluehost about the mod_security, but they didn't seem to think that would be an issue. The theme will not paginate at all, the post loops, recommended links, and minisite tabs are all having the same problem. The page stays the same and there is an "error" with red text and a black blackground. There are no conflicting plugins - I tried turning them all off. It does seem to be a theme issue. It's done this on two different sites on my multisite install. Is there anything else I can try? Thanks for your help! 

  •  321
    Brian replied

    Let's look and see what fatal error is being generated in your error_log. Please copy and paste any fatal errors from your error_log into this ticket. If you need help locating your error_log your web host can show you where it is on your server.

  • Emerald replied

    /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/error_log: [16-May-2014 13:30:53 America/Denver] PHP Warning: require_once(../../../../wp-load.php): failed to open stream: No such file or directory in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [16-May-2014 13:30:53 America/Denver] PHP Fatal error: require_once(): Failed opening required '../../../../wp-load.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [16-May-2014 13:36:38 America/Denver] PHP Warning: require_once(../../../../wp-load.php): failed to open stream: No such file or directory in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [16-May-2014 13:36:38 America/Denver] PHP Fatal error: require_once(): Failed opening required '../../../../wp-load.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [16-May-2014 13:37:57 America/Denver] PHP Warning: require_once(../../../../wp-load.php): failed to open stream: No such file or directory in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [16-May-2014 13:37:57 America/Denver] PHP Fatal error: require_once(): Failed opening required '../../../../wp-load.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [16-May-2014 13:38:01 America/Denver] PHP Warning: require_once(../../../../wp-load.php): failed to open stream: No such file or directory in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [16-May-2014 13:38:01 America/Denver] PHP Fatal error: require_once(): Failed opening required '../../../../wp-load.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [16-May-2014 13:38:08 America/Denver] PHP Warning: require_once(../../../../wp-load.php): failed to open stream: No such file or directory in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [16-May-2014 13:38:08 America/Denver] PHP Fatal error: require_once(): Failed opening required '../../../../wp-load.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [16-May-2014 13:38:15 America/Denver] PHP Warning: require_once(../../../../wp-load.php): failed to open stream: No such file or directory in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [16-May-2014 13:38:15 America/Denver] PHP Fatal error: require_once(): Failed opening required '../../../../wp-load.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [16-May-2014 13:38:27 America/Denver] PHP Warning: require_once(../../../../wp-load.php): failed to open stream: No such file or directory in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [16-May-2014 13:38:27 America/Denver] PHP Fatal error: require_once(): Failed opening required '../../../../wp-load.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [20-May-2014 09:35:45 America/Denver] PHP Warning: require_once(../../../../wp-load.php): failed to open stream: No such file or directory in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [20-May-2014 09:35:45 America/Denver] PHP Fatal error: require_once(): Failed opening required '../../../../wp-load.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [21-May-2014 18:17:04 America/Denver] PHP Warning: require_once(../../../../wp-load.php): failed to open stream: No such file or directory in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [21-May-2014 18:17:04 America/Denver] PHP Fatal error: require_once(): Failed opening required '../../../../wp-load.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [22-May-2014 10:25:51 America/Denver] PHP Warning: require_once(../../../../wp-load.php): failed to open stream: No such file or directory in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [22-May-2014 10:25:51 America/Denver] PHP Fatal error: require_once(): Failed opening required '../../../../wp-load.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [24-May-2014 11:30:13 America/Denver] PHP Warning: require_once(../../../../wp-load.php): failed to open stream: No such file or directory in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [24-May-2014 11:30:14 America/Denver] PHP Fatal error: require_once(): Failed opening required '../../../../wp-load.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [24-May-2014 11:33:14 America/Denver] PHP Warning: require_once(../../../../wp-load.php): failed to open stream: No such file or directory in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [24-May-2014 11:33:14 America/Denver] PHP Fatal error: require_once(): Failed opening required '../../../../wp-load.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [24-May-2014 11:54:59 America/Denver] PHP Warning: require_once(../../../../wp-load.php): failed to open stream: No such file or directory in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [24-May-2014 11:54:59 America/Denver] PHP Fatal error: require_once(): Failed opening required '../../../../wp-load.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [24-May-2014 11:55:01 America/Denver] PHP Warning: require_once(../../../../wp-load.php): failed to open stream: No such file or directory in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [24-May-2014 11:55:01 America/Denver] PHP Fatal error: require_once(): Failed opening required '../../../../wp-load.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [24-May-2014 11:55:03 America/Denver] PHP Warning: require_once(../../../../wp-load.php): failed to open stream: No such file or directory in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10 [24-May-2014 11:55:03 America/Denver] PHP Fatal error: require_once(): Failed opening required '../../../../wp-load.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home7/tradlif1/public_html/wp-content/themes/Flavor-Theme/flavor/functions/ajax.php on line 10

  •  321
    Brian replied

    Aha! I see the issue. You have uploaded the entire Flavor-Theme folder instead of just the flavor folder containing the theme. So you have two options - either move the theme on your server so it's here: wp-content/themes/flavor/ instead of here: wp-content/themes/Flavor-Theme/flavor/ or you could make a code change at the top of the ajax.php file if you didn't want to move the theme (let me know if you want to go that route and I'll tell you what code change to make).

  • Emerald replied

    That worked!! Yay! Thanks so much for getting back to me on the weekend - especially a holiday weekend. It's a great theme - I'm excited to launch the site in a few weeks. Thanks again!