Okay
  Public Ticket #1831704
About two weeks ago both editors stopped working. Newer vision - no - Older/original - no
Closed

Comments

  • Russell Ridge started the conversation

    The letters typed in the contact box do show up if you highlight them nbut otherwse not. Also Font style  etc. not working

  •  321
    Brian replied

    Can you please give me a direct URL to where this is happening so I can take a look? Thanks.

  • Russell Ridge replied

    https://gensrate.com/wp-admin/post-new.php - you can type text in box but words are "invisible" same color /unseen.'/

    Try hissho1@yahooo.com - $Roitit2018

  •  321
    Brian replied

    Completely disable all of your plugins, then re-download a new copy of the theme from ThemeForest and overwrite all of your current theme files on your server with a fresh copy and see if that fixes the issue. You won't lose any content or settings since those are stored in the database, but if you have made any changes directly to any of the theme code then you should make a backup of your current theme files so you don't lose your changes.