Public Ticket #1801917
Font for stars and symbols after update


  • Franz started the conversation

    To update the Explicit theme to version 2.6, I replaced the 7 modified files.

    After the update the theme is using the wrong font for the rating stars and symbols (s. attachment)

    Any hint? 

    Attached files:  screenshot.JPG

  •  321
    Brian replied

    Make sure you clear your cache and do a hard refresh in your browser to make sure the stylesheet and assets get re-loaded correctly. If that doesn't fix it, please try temporarily disabling all of your plugins and checking to see if the issue persists.

  • Franz replied

    I temporarily disabled all plugins, deinstalled the cache plugin, cleared local browser caches and tried it on different PCs.

    The problem still exists. Do have any other idea or hint?

    The wrong symbols are displayed In "theme options" too.

    s. Attachment.

    Attached files:  screenshot3.JPG

  •  321
    Brian replied

    What browser and os are you using (also which versions of each)? Also, what version of WordPress are you using?

  • Franz replied

    I'm using Edge, Chrome (70.0.xxx) und Firefox (63.0x) on different Windows 10 devices (W10 version 1709, 1809 and 1803). Last weekend I updated WordPress from 4.9.x to version 5. The problem still exists :-)

  •  321
    Brian replied

    Completely disable all of your plugins, then re-download a new copy of the theme from ThemeForest and overwrite all of your current theme files on your server with a fresh copy and see if that fixes the issue. You won't lose any content or settings since those are stored in the database, but if you have made any changes directly to any of the theme code then you should make a backup of your current theme files so you don't lose your changes.