Okay
  Public Ticket #1369852
layout
Closed

Comments

  • Vu started the conversation

    Hello, can you help me remove the "Item Reviewed" and "Author" under the overview section?

  •  276
    Brian replied

    Yes, we can help you make this modification, but before you do, just so you know, that will affect how your posts show up in Google search results. If that is ok, the please give me your URL so I can take a look at your code. Thanks.

  • Vu replied

    Vu here, those two things magically disappeared own its own. Im sure youre aware that im seeking a refund for this theme. Im more interested in your Engine theme because I think it will suit my website better. If its possible for me to switch, then I wont need a refund.

  •  276
    Brian replied

    Sure, if you switch to Engine we can refund Explicit at ThemeForest.

  • Vu replied

    Yes that would be great

  •  276
    Brian replied

    Thank you. Please purchase Engine and then open a ticket here so that I can verify your purchase and then request a refund for Explicit through ThemeForest and I will grant it. Thanks.

  • Vu replied

    Wait, what? You want me to spend more money? If i wanted to do that i would had done it a long time ago. This is the first time i was willing to purchase a theme and i am extremely dissatisfied by IndustrialTheme‚Äôs customer support. I will never purchase from you guys again.

  •  276
    Brian replied

    I don't understand the issue. You want to use Engine instead of Explicit, right? You don't have to spend any more money - they are the same price.

  • Vu replied

    I cant purchase Engine without any money unless i get the refund first.