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  Public Ticket #1338916
Fatal Error
Closed

Comments

  •  1
    Carolina started the conversation

    Can you help me? I do not know if this is a theme issue, I just know that I stay 1 month without using the site and today when I was creating a new post I couldn't because in the page (add new post and add new page) shows 2 fatal error, one in shortcode and another in attributes and with that I can not post anything, do not appear nothing below the shortcode.I can not open any option for example add media, it does not generate a link, I can not do anything on that page. When I update the fatal error it changes from shortcode to attributes 

    Please do not delay again 3 weeks to help me, this site I've been stuck in it for a long time and I need it working well because it will be my job.

    Attached files:  Screen Shot 10-18-17 at 11.41 AM.PNG
      Screen Shot 10-18-17 at 11.44 AM.PNG
      Screen Shot 10-18-17 at 11.40 AM.PNG
      Screen Shot 10-18-17 at 12.12 PM.PNG

  •  274
    Brian replied

    We have updated the theme recently, please update and see if the issue persists.

  •  1
  •  274
    Brian replied

    Looks like you didn't get the updated theme files actually uploaded to your server. That's talking about line 122 which was fixed in the update. One thing you can do is try completely deleting the theme from your site and computer, then doing a fresh download of the theme from ThemeForest and uploading it directly via FTP to your site.

  •  1
    Carolina replied

    Hi,I downloaded a new update in my user area that was the one I sent you in the previous comment. It was the first thing I did, I downloaded a new one and then I made the transfer via FTP and did not fix the problem. If I did what you said to completely delete the theme from the site I will lose everything that was done in it or just the theme settings?

  •  274
    Brian replied

    You won't lose any theme settings or content since that is all stored in the database. You would only lose any direct code modifications you did to the theme code, if any.