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  Public Ticket #1263769
Problems with Latest News and widget
Closed

Comments

  •  1
    Carolina started the conversation

    Hi,

    Here I’m again with some problems with my theme. This time I have 2 problems and 3 questions  about the Theme.

    Problems:

    1- All my post was normal, but when I posted my last review I went to look at my homepage and it was without any widget, they simply disappeared the only one that appears is the review widget. Another thing the Latest News it was strange and instead of being the normal square with the photo and summary of the post was All stretched and compressed as in the photo. New posts appear normal and the old posts appear squeezedHome page

    2- My hero slide does not auto-rotating, it locked in the same post and does not show others or when you click the arrow. In mine there is no $ interval = 9999

    Question

    1- In the Techwise demo when you click on the TAGs (icons) of the mega menu, for example in Tablets it’s opens a page TabletWise and shows all posts about tablet. How do I do that? Because in mine site when you click on the menu's icons it opens a A page with a subject tjat I do not want and does not show the all the posts about that specific tag. As my site is about news and reviewing boxes signatures it’s shows the list of companies that I listed in the directory(page that I listed all the companies)  instead of showing posts about boxes.

    2- I noticed that in the pictures of the demo post the photos have an effect when you hover the mouse over the photo, in my photos this only happens in the highlighted image, how do I put this effect in all the photos? Another thing about Photos, in Shortcodes & Typography shows a Carousel with photos, how do I make this carousel? Because do not have a place to attach file just have a Panel Content

    3- I did the manual update using Firezila, but I'm not sure it's worked, because Theme keeps showing Techwise 1.2 and version 4.8.1. When I use the ftp do not appear any error message so I am in doubt whether it updated or not.

    Attached files:  loop 2.PNG
      missing widget.PNG
      squeeze latest news.PNG
      update.PNG

  •  275
    Brian replied

    I believe I have helped you via email on these. Please continue to reply to the email chain if you need further help.

  •  1
    Carolina replied

    I still have problems with LOOP, and since day 12 I have been waiting for an answer and help to solve my problem, today is already day 18 and my site is still stopped. I did as you asked, I disabled all the plugins but the problem persisted. So I edited the post, but I could not do the second step it was to go into screen options and enable the Excerpt field because I did not find this. Did I go to the right place? I will send you a print of what appears in screen options, let me know if you need any more print.

    Attached files:  Screen Shot 08-12-17 at 03.37 PM.PNG
      Screen Shot 08-12-17 at 03.36 PM 001.PNG
      Screen Shot 08-11-17 at 03.08 PM.PNG

  •  275
    Brian replied

    Did you reply to the email? If so I must have missed it - this is the first response I've had from you in 6 days. Please give me your admin wordpress login info so I can take a look and fix it, thanks!

  •   Carolina replied privately
  •  1
    Carolina replied

    Hi, do you know when I can use my site again? It's been 3 weeks since I'm with my home page strange and waiting for support to fix this flaw in the Loop and Hero slide. I am not able to promote my site because I do not want people have a bad impression when they see the home page in this state. Please, I need urgent help.I already passed the login and password.

  •  275
    Brian replied

    The post issue is fixed. The problem is that it appears to translate to "summary" in your language, rather than "excerpt". I enabled it and you can see where I put "Here is where you put the excerpt" on this post: http://clubedeassinaturas.com/wp-admin/post.php?post=2632&action=edit

    You have a [signoff] shortcode at the top of that post which is what was causing the layout to break.

  •  1
    Carolina replied

    Thank you so much for fixing the problem! I've seen that posts now appear normal, but still have huge space on the screen separating the Sections from Loop, why is this happening? How can I correct that?

    Attached files:  Screen Shot 08-24-17 at 06.09 PM.PNG

  •  275
    Brian replied

    That's because the sidebar is specific to the sections and not the loop. Move the sidebar to the loop rather than the sections - they cannot both be stacked next to the same sidebar. So since your loop is taller content than your sections, make the sidebar be part of your loop sidebar rather than your sections sidebar.