Okay
  Public Ticket #1173098
Rating and Comment
Closed

Comments

  •  1
    wisdom started the conversation

    User rating is showing error and the user comment does not have the star rating as shown on the template demo.

  •  274
    Brian replied

    What specifically is the error? Please copy and paste into this ticket, thanks.

  •  1
    wisdom replied

    When a user click on the rating it shows that. And also the star rating do not show on the comment of a user as it is on the LIVE PREVIEW.

    Thanks

    Attached files:  user-error.JPG
      comment.JPG

  •  274
    Brian replied

    We will need to walk through some troubleshooting steps. Completely disable all of your plugins, then re-download a new copy of the theme from ThemeForest and overwrite all of your current theme files on your server with a fresh copy and see if that fixes the issue. You won't lose any content or settings since those are stored in the database, but if you have made any changes directly to any of the theme code then you should make a backup of your current theme files so you don't lose your changes.

  •  1
    wisdom replied

    The User rating is working but the rating on the comment is  not showing the stars after comment and rating has been made. In other words is not working as shown in the LIVE PREVIEW.  Kindly help please.

  •  274
    Brian replied

    What version of WordPress and Made are you using?

  •  1
    wisdom replied

    Is working now thanks. How do I add recaptcha on the comment box?

  •  274
    Brian replied

    Use the Google Captcha plugin by BestWebSoft