Okay
  Public Ticket #1016917
Background option in Admin panel returns white page
Closed
  • Ionut replied

    Hello,

    It's ok Brian, no worries (i did what you mention below several times in other support tickets, the solution never worked) i would have to pay someone to fix this probably, because payed author support is not good enough (i'm not offending you).

    Regards,

    John

  •  236
    Brian replied

    We will have to walk through some troubleshooting steps to isolate the cause of the issue then. Completely disable all of your plugins, then re-download a new copy of the theme from ThemeForest and overwrite all of your current theme files on your server with a fresh copy and see if that fixes the issue. You won't lose any content or settings since those are stored in the database, but if you have made any changes directly to any of the theme code then you should make a backup of your current theme files so you don't lose your changes.

  • Ionut replied

    No, that's not the case.

  •  236
    Brian replied

    If that's not working, then you are likely on a page that has another background image or color overriding it, such as a category section page. Is this the case?

  • Ionut replied

    Hello,

    As i said before appearance >> background screen to adjust your site background this is not working, the BG is not displaying, im using a custom CSS overwrite to show the background.

    Every time i have written here for the support (the 4-5 tickets, that i made), i got 0 solutions, i'm not talking about things not theme related as you say below, like this ticket, i'm talking about theme features, nevermind....nice one Brian.

  •  236
    Brian replied

    Hmm... I'm not familiar with this component. Not to worry though, you can just use the main appearance >> background screen to adjust your site background. Or you can use the theme options to set a specific background color or image for each category section.

  • Ionut replied

    Well it loads "customize" but shortlinks you directly to the Background section.

    But as you see in the prints below is not working, any ideeas ?

  •  236
    Brian replied

    I am not familiar with that that wordpress button "background" is supposed to do. What does it do when another theme is installed?

  • Ionut started the conversation

    Hi Brian,

    It seems lately that we have more and more problems, i've attached the problem, i don't know why the site is not showing the background option, maybe this is the real cause for https://industrialthemes.ticksy.com/ticket/996835

    Any ideeas ?

    Best Regards,

    John

    Attached files:  background_after_click.png
      background_option.png