Explicit

Contents

1. I'm using WordPress 4.5 and/or PHP7 and my theme is broken.

2. Why doesn't Google+ have a count like Facebook and Twitter do in the sharing options of a single post/page?

3. Using Awards, Badges, and Reactions in Explicit

4. Using shortcodes in Explicit

5. French Translation

6. Child Theme Not Responsive

7. My master slider is broken after the first slide.

8. Theme completely broken without any code changes (something regarding XML or file_get_contents)

9. I'm using WordPress in German (or another language) and I cannot change page builder drop downs, or theme options aren't working correctly.

10. Explicit 2.0 Update Known Issues

11. My search results are not working after the 1.4 update.

12. What are the server requirements to run this theme?

13. How do I create a directory in Explicit?

14. Responsive Google Adsense ads don't work in the header ad slot.

15. Layout Options (background color, background image, etc.) don't work on BuddyPress pages.

16. I am having issues with Google Ads not displaying correctly.

17. Can't create a child theme

18. How do I install the demo content for Explicit?

19. How do I use front-end publishing plugins such as Gravity Forms with the rating criteria?

20. Weird page builder layouts happening

21. Explicit theme options walkthrough

22. My random button is showing up as weird text instead of a random icon.

23. I cannot save my theme options. The loading wheel just keeps spinning and the save never completes.

24. Where did you get the icons you used in the demo content?

25. Using custom sidebars and signoffs in Explicit

26. Social counts stopped working

27. How do I use the page builder functionality?

28. A note on theme updates.

29. Where are the screencasts?

30. Tabs, Toggles, and Accordions titles do not display correctly after WordPress 4.0.1 update

31. Twitter or Google+ count showing -1

32. I get a redirect loop when I try to register using the sticky bar register drop down form.

33. My post loops don't display my selected categories until after I click a sort button or page button.

34. Using reviews and ratings with Explicit

35. Update Log (Explicit)

36. Support Policy

37. How do I setup category sections with Explicit? (icons & colors)

38. How do I change the login/register/account buttons in the sticky bar to point to a custom page of my choosing?

39. How do I setup custom menus in Explicit?

40. How do I translate the theme into another language?

1. I'm using WordPress 4.5 and/or PHP7 and my theme is broken.

Open the functions/admin/option-generator.php file and locate line 38 which looks like this:

$out .= $this->$option['type']( $option );

Change that line so it looks like this:

$out .= $this->{$option['type']}($option);

Next open the functions/admin/metaboxes-generator.php file and locate line 48 which looks like this:

$out .= $this->$value['type']( $value );

Change that line so it looks like this:

$out .= $this->{$value['type']}( $value );

Finally, open the functions/admin/shortcode-generator.php file and locate line 122 which looks like this:

$out .= $this->$option['type']( $option );

Change that line so it looks like this:

$out .= $this->{$option['type']}( $option );

Save the files and empty your caching (including caching plugins) and that should fix it.

2. Why doesn't Google+ have a count like Facebook and Twitter do in the sharing options of a single post/page?

Google+ doesn't yet support a counts API that we can use (as of March 2014). As soon as they support it we'll add it. We chose not to downgrade to the default Google+ sharing button since it wouldn't match the style of the other counts at all. If you absolutely need the Google+ sharing number to be present we recommend you use a plugin instead of the native AddThis functionality. Keep in mind the sharing functionality works as expected, it just doesn't show the number of plus 1's for the page.

3. Using Awards, Badges, and Reactions in Explicit

See screencast: http://www.industrialthemes.com/explicit/support/...

4. Using shortcodes in Explicit

See screencast: http://www.industrialthemes.com/explicit/support/...

5. French Translation

Please download the French translation files to use for Explicit located here: http://www.industrialthemes.com/translations/Explicit_fr_FR_1.0.zip

6. Child Theme Not Responsive

See this ticket for solution: https://industrialthemes.ticksy.com/ticket/994828/

7. My master slider is broken after the first slide.

We are working to update the theme. In the mean time, replace your version of the js/plugins.min.js file with this one: plugins.min.js

8. Theme completely broken without any code changes (something regarding XML or file_get_contents)

First of all, we are very sorry for this sudden inconvenience! It couldn't have come at a worse time, what with me being out of town on a family vacation this week :(

It's actually a very simple fix though to get your site back up and running.

Youtube recently changed its API for the youtube subscriber count mechanism. Go into your social counts widget anywhere it is present within your theme's widget panels and disable the youtube subscriber count option (you can leave the other social count options enabled). We will be rolling out updates with the fix as soon as we are able to.

Most likely we will be completely removing the youtube social count component from the theme in favor of using a plugin instead, since technically this is plugin territory rather than theme territory anyway.

UPDATE

We have fixed all of our themes where this was an issue. Please update your theme which will fix this issue.

9. I'm using WordPress in German (or another language) and I cannot change page builder drop downs, or theme options aren't working correctly.

This was fixed in version 1.4 of Explicit, so please update. Or you can edit functions/admin/it-options.php and locate line 62 which looks like this:

'' => sprintf( __( 'Display Site Title <small><a href="%1$s/wp-admin/options-general.php" target="_blank">(click here to edit site title)</a></small>', IT_TEXTDOMAIN ), esc_url( get_option('siteurl') ) )

Change it to this and that should fix your issues:

'' => __( 'Display Site Title', IT_TEXTDOMAIN )

10. Explicit 2.0 Update Known Issues

  1. When using page builder components via the Shortcode Generator on single pages/posts, you need to disable the sidebar in the Layout Options, otherwise the sidebar will overlap the page builders. This is by design and will not likely be changed in the next update.
  2. Excluding and including categories and tags within page builders does not work when you first create the builder panel. It is not until after you save the theme options and refresh the theme options page that you are able to select categories and tags for page builders. Then they will work on all subsequent theme options saves and refreshes (you will not lose your selections from then on). This is not by design and we are looking to fix this in a future theme update. Fixed in 2.1
  3. Not all options apply to all page builders. For instance the Icon option only applies to a couple of the page builders. Make sure the option you are working with matches the page builder you are working with by checking the hover help tooltip to the right of the option. This is by design but we will make it more clear in future theme updates. Fixed in 2.1
  4. You'll notice when you try to add page builders such as Portholes using the shortcode generator you are only able to select one category or tag for the Included drop downs (while still multiple for Excluded). This is because Portholes, along with the other page builders (other than Grid and Blog) are now able to be "targeted" on category archive pages, and the downside is that you can only select one category for the Include tag or category. So while you can still select multiple categories and tags in the theme options page builders, it is only taking into account the first one you choose. You'll have to use a workaround of using multiple Excludes or a different tag/category to target the ones you want to display in the builder until we can improve this functionality in a future theme update. Fixed in 2.1
  5. Grids and Blogs are only able to use one layout across the site (3 panel w/ sidebar, 4 panel, etc.) which can be set below the Theme Options >> Post Loops panel. This is by design but we are considering re-working this down the road.
  6. The dark grey background container of the Top Ten and Explicit Content builder panels, when added via the Shortcode Generator into a single post/page, will not expand full-width like it does when you use it in the theme options. This is by design.
  7. If you have any styles that look out of place after the update (e.g. hero slider main title is dark and pushed down, portholes titles are overlapped by circle images, etc.) it is because you did not get fully updated correctly. Make sure you completely overwrite all of the files listed in the update log. The best way to update is to simple do a full theme overwrite just to make sure you didn't miss any files.
  8. Widget pagination and sorting was broken in 2.0. This is being fixed for version 2.1. To fix yourself, edit the following files (all within the functions/widgets/ folder): in widget-list-paged.php change line 96 to:  Fixed in 2.1

11. My search results are not working after the 1.4 update.

Open the functions/core.php file and locate line 1037 which looks like this:

'paged'       => max( get_query_var( 'paged' ), 1 )

Comment it out so it looks like this:

#'paged'       => max( get_query_var( 'paged' ), 1 )

12. What are the server requirements to run this theme?

  1. PHP 5.0+
  2. WordPress 3.8+
  3. cURL must be enabled on your web server. Your web host can do this for you, just ask them. Or you can refer to this link which shows you how to do it: http://stackoverflow.com/questions/1347146/how-to...
  4. You need to have allow_url_fopen set to on. Your web host can turn this on for you, just ask them. Or you can refer to this link which shows you how to do it: http://www.php.net/manual/en/filesystem.configurat...
  5. Increase your max_input_vars setting on your web server to at least 2,000. Your web host can do this for you, just ask them. Or you can refer to this link which shows you how to do it: http://stackoverflow.com/questions/10303714/php-ma...

Note: If you are using a one-click script-installed WordPress installation (rather than their official WordPress installation instructions) such as GoDaddy or similar, you will potentially need to edit a different file to increase your max_input_vars variable. Here is their knowledge-base article regarding this file:

https://support.godaddy.com/help/article/8913/what...

Note 2: If you have checked all of this and the settings still won't save, it could be because your web host has a firewall called ModSecurity enabled for your domain which is detecting an SQLi type of possible attack when the theme options are saved. Try having your host disable the ModSecurity and see if that helps.


13. How do I create a directory in Explicit?

See screencast: http://www.industrialthemes.com/explicit/support/...

14. Responsive Google Adsense ads don't work in the header ad slot.

Short Answer: Disable the header logo and header social badges (do so in the theme options >> general settings >> sticky bar & header area)

Long Answer: This is due to the way responsive Google ads detect parent element width. In Explicit's header the ad floats and thus does not have a width (the nature of CSS) and the only way to get it not to float is to disable the other floating elements within the same row - namely the logo and social badges. What further complicates this is that the logo can be a variable width so it's impossible to hard-code some sort of limit here. We even played around with absolute positioning and media query widths but could never get a responsive ad to look quite right in the header, it would always end up overlapping one of the other elements. So it's really not a great place to put a responsive google ad in the first place, thus the workaround suggested above. Of course the other option is to use a non-responsive google ad there, and as always you can use any html or standard image ad (i.e. non-javascipt) and it will be fully responsive.

15. Layout Options (background color, background image, etc.) don't work on BuddyPress pages.

This is a known issue. BuddyPress does not currently support the get_post_meta() WordPress function for specific BuddyPress pages, so unfortunately you cannot use the layout options on specific BP pages. This is being monitored and will hopefully be fixed on BP's end soon. For now the general theme options will be applied to the BuddyPress pages.

16. I am having issues with Google Ads not displaying correctly.

There is a known issue with the slide-out jQuery menus present in Explicit and some types of Google ads. Currently, the only true fix is to disable the "mmenu" jQuery functionality from the theme. Do so in Theme Options >> Menus >> Disable mmenu. The reason this is necessary is because the mmenu wraps the entire page within a div tag when it loads, consequently changing the parent element of the entire theme. When iframes have their parent element changed they automatically refresh, and Google Ads use iframes to present the advertisements, leading them to refresh incorrectly and/or not display at all.

Disabling the mmenu will cause the Sticky Menu to no longer be usable, and the Section Menu will not display on mobile (but all mega menu functionality will still work on larger sized devices). The sticky bar will still display and function correctly, and the Secondary Menu will become your primary menu for use in the sticky bar on mobile devices.

Until the theme is able to be updated so that the mmenu and ads work well together, this is the only option apart from modifying the theme code manually.

17. Can't create a child theme

If you're having an issue creating a child theme, please see this ticket with an alternate solution: https://industrialthemes.ticksy.com/ticket/494876/

18. How do I install the demo content for Explicit?

See screencast: http://www.industrialthemes.com/explicit/support/...

19. How do I use front-end publishing plugins such as Gravity Forms with the rating criteria?

This ticket has good information to at least get you started: http://industrialthemes.ticksy.com/ticket/172094

20. Weird page builder layouts happening

Make sure there are not any pages in your "trash" that have the "category front page" layout option with a selected category.

21. Explicit theme options walkthrough

See screencast here: http://www.industrialthemes.com/explicit/support/...

22. My random button is showing up as weird text instead of a random icon.

You probably have Disqus installed (or another similar plugin). If so, go to your Disqus (or whatever plugin you're using) settings and enable the option that says "output javascript in footer".

23. I cannot save my theme options. The loading wheel just keeps spinning and the save never completes.

You need to increase your max_input_vars setting on your web server to at least 2,000. Not to worry if this sounds daunting, it's actually a very easy fix, and your web host can do it for you if you don't know how - just ask them. You can also refer to this link to increase this setting yourself: http://stackoverflow.com/questions/10303714/php-ma...

Note: If you are using a one-click script-installed WordPress installation (rather than their official WordPress installation instructions) such as GoDaddy or similar, you will potentially need to edit a different file to increase your max_input_vars variable. Here is their knowledge-base article regarding this file:

https://support.godaddy.com/help/article/8913/what...

GoDaddy Users:

In your site root (commonly the public_html folder) you must create the php.ini file and add the following lines to it:

max_input_vars = 5000
suhosin.post.max_vars = 5000
suhosin.request.max_vars = 5000

Additional help: The following is from an Engine user who still had issues with the spinning loader but was able to get it working via the following:

If you were migrating your database or complete site from WAMP 2.0 and/or using the “all-in-one-wp-migration” plugin, the following steps might be necessary:

1) Clear out your WordPress database via phpMyAdmin on your web server (drop all tables so it's empty).

2) Export your local database

3) Import the database to your web server

4) Don't forget to assign correct user for the DB you are migrating (your DB username on WAMP2.0 is most likely "root" and password is blank. It must be changed.)

24. Where did you get the icons you used in the demo content?

Entypo: http://www.entypo.com/

Gemicon: http://gemicon.net/preview.html

Also, The Noun Project is a great place to get icons just like the ones used in the demo: http://thenounproject.com/

25. Using custom sidebars and signoffs in Explicit

See screencast: http://www.industrialthemes.com/explicit/support/...

26. Social counts stopped working

You will need to use a plugin to display your social counts rather than the theme's built-in functionality. The vendors have all changed their APIs and this is now technically considered plugin territory rather than theme territory according to ThemeForest, so we are no longer offering social counts packaged with our themes. We will be updating all of our themes and completely removing all social count functionality as soon as we're able to. Thanks for your patience and understanding in this matter.

UPDATE:

A user recommended this plugin as an alternative: AccessPress Social Counter

27. How do I use the page builder functionality?

See screencast: http://www.industrialthemes.com/explicit/support/...

28. A note on theme updates.

We are continuing to update all of our themes, even if it has been a while since our last update. To speed up this process, which will help everyone out, please adhere to the following guidelines:

1) Please do not ask when the next theme will be available. With so many feature requests and themes to update, it is impossible to know for sure when the next update will be completed.

2) Please do not ask what will be included in the next theme update. We are constantly adding items to the update list which grows longer every day, and consequently re-prioritizing the items to put the most critical items that affect the most people at the top of the list.

3) If you notice a theme bug or have a suggestion for a theme update, please open a new ticket with your issue and we will respond and add it to our list accordingly.

4) If we have responded to you stating something will be in the next theme update, then it will be (please do not continue to ask us over and over).

5) If we have responded to you stating we will add your request to the future possible update list, then it might be included in the next theme update, but there is no guarantee.

6) Please do not assume since a theme hasn't been updated in a while that we are not still planning on updating it in the future.

For your reference, here is how we prioritize our update list, from most important to least important:

1) Compatibility with the latest version of WordPress

2) Compatibility with the latest versions of supported/compatible plugins (WooCommerce, BuddyPress, and bbPress)

3) Functionality bugs and errors

4) Style/layout issues

5) New features and theme enhancements

6) One-off compatibility with third-party plugins

29. Where are the screencasts?

You can view the screencasts in the support center located here: http://www.industrialthemes.com/explicit/support/screencasts/

30. Tabs, Toggles, and Accordions titles do not display correctly after WordPress 4.0.1 update

Edit your functions/core.php file and add this to the very end of the file, but before the closing ?> tag:

add_filter( 'no_texturize_shortcodes', 'it_shortcodes_exempt' );
if(!function_exists('it_shortcodes_exempt')) {
	function it_shortcodes_exempt($shortcodes){
		$shortcodes[] = 'toggles';
		$shortcodes[] = 'tabs';
		return $shortcodes;
	}
}

31. Twitter or Google+ count showing -1

The Twitter count is because of a resource limit being hit on our Twitter app. This needs to be updated within the theme files, but we're not sure when this will be applied. In the mean time please use a plugin for your Twitter count rather than the theme's built-in counter.

For Google+, we have isolated the cause of this and hope to fix this in the next theme update. Again, in the mean time, use a plugin instead.

Users report the following plugin displays social counts correctly: https://wordpress.org/plugins/social-count-plus/

32. I get a redirect loop when I try to register using the sticky bar register drop down form.

This is usually because you have a plugin such as BuddyPress installed, and you need to go to your Theme Options >> BuddyPress screen and make sure the Use WordPress Registration option is unselected.

33. My post loops don't display my selected categories until after I click a sort button or page button.

http://industrialthemes.ticksy.com/ticket/253724/

34. Using reviews and ratings with Explicit

See screencast: http://www.industrialthemes.com/explicit/support/...

35. Update Log (Explicit)

To update your theme:

Automatic

Manual


8/2/2016 - 2.5

This update is purely a maintenance/bug fix update to make the theme compatible with the latest versions of PHP and WordPress. There are no new features provided with this release.

Files Modified:

  1. style.css (only the version number at the top was changed)
  2. functions/admin/option-generator.php
  3. functions/shortcodes/loops.php
  4. functions/widgets/*.php (all files in this folder were modified)
  5. inc/sticky.php


6/6/2015 - 2.4

Files Modified:

  1. style.css (only the version number at the top was changed)
  2. functions/core.php
  3. functions/widgets/widget-social-counts.php

4/20/2015 - 2.3

Files Modified:

  1. style.css (only the version number at the top was changed)
  2. framework.php
  3. functions/core.php
  4. functions/reviews.php
  5. functions/admin/it-options.php
  6. inc/css.php
  7. inc/page-content.php
  8. css/responsive.css

11/25/2014 - 2.2

Files Modified:

  1. style.css
  2. framework.php
  3. functions/ajax.php
  4. functions/core.php
  5. functions/loop.php
  6. functions/reviews.php
  7. functions/theme.php
  8. functions/admin/core.php
  9. functions/admin/meta-page.php
  10. functions/admin/meta-post.php
  11. functions/admin/it-options.php
  12. functions/admin/option-generator.php
  13. functions/shortcodes/loops.php
  14. inc/css.php
  15. inc/page-content.php
  16. css/responsive.css

8/28/2014 - 2.1

Files Modified:

  1. style.css
  2. archive.php
  3. framework.php
  4. inc/css.php
  5. inc/directory.php
  6. inc/page-content.php
  7. functions/core.php
  8. functions/theme.php
  9. functions/widgets/widget-list-paged.php
  10. functions/widgets/widget-sections.php
  11. functions/widgets/widget-top-ten.php
  12. functions/widgets/widget-trending.php
  13. functions/admin/meta-post.php
  14. functions/admin/meta-page.php
  15. functions/admin/option-generator.php
  16. functions/admin/assets/css/admin.css
  17. functions/admin/assets/js/admin.js
  18. functions/shortcodes/explicit.php
  19. functions/shortcodes/headliner.php
  20. functions/shortcodes/hero.php
  21. functions/shortcodes/loops.php
  22. functions/shortcodes/portholes.php
  23. functions/shortcodes/topten.php
  24. functions/shortcodes/trending.php
  25. js/ajax.js
  26. js/ajax.min.js

Files Added (optional):

  1. lang/ru_RU.po
  2. lang/ru_RU.mo

8/12/2014 - 2.0

IMPORTANT NOTE: This is a huge update with a major code-base rewrite. What this means is depending on your particular setup you may need to re-setup your page builders in the theme options. Page builders are implemented completely differently and now have a lot more options, but the downside is for a large update like this it may require a bit of rework in your theme options to get your site laid out exactly as it was before. Remember, if you are uncomfortable with this, you are not required to update to 2.0. There is no security risk whatsoever with staying at version 1.4. And as always, make a backup of your site just in case!

Files Modified:

  1. style.css
  2. 404.php
  3. archive.php
  4. bbpress.php
  5. buddypress.php
  6. index.php
  7. page.php
  8. search.php
  9. single.php
  10. template-authors.php
  11. template-directory.php
  12. framework.php
  13. css/responsive.css
  14. functions/ajax.php
  15. functions/core.php
  16. functions/loop.php
  17. functions/theme.php
  18. functions/admin/it-options.php
  19. functions/admin/meta-page.php
  20. functions/admin/meta-post.php
  21. functions/admin/option-generator.php
  22. functions/admin/scripts.php
  23. functions/admin/assets/js/admin.js
  24. functions/admin/assets/css/admin.css
  25. functions/widgets/widget-latest-articles.php
  26. functions/widgets/widget-list-paged.php
  27. functions/widgets/widget-reviews.php
  28. functions/widgets/widget-sections.php
  29. functions/widgets/widget-social-counts.php
  30. functions/widgets/widget-social-tabs.php
  31. functions/widgets/widget-top-reviewed.php
  32. functions/widgets/widget-top-ten.php
  33. functions/widgets/widget-trending.php
  34. inc/css.php
  35. inc/directory.php
  36. inc/page-content.php
  37. inc/scripts.php
  38. js/ajax.js
  39. js/ajax.min.js
  40. lang/en_US.po and .mo

Files Added:

  1. functions/shortcodes/connect.php
  2. functions/shortcodes/explicit.php
  3. functions/shortcodes/headliner.php
  4. functions/shortcodes/hero.php
  5. functions/shortcodes/html.php
  6. functions/shortcodes/loops.php
  7. functions/shortcodes/menu.php
  8. functions/shortcodes/portholes.php
  9. functions/shortcodes/topten.php
  10. functions/shortcodes/trending.php
  11. functions/shortcodes/video.php
  12. functions/shortcodes/widgets.php

Files Removed:

  1. inc/connect.php
  2. inc/explicit.php
  3. inc/grid-infinite.php
  4. inc/grid-paged.php
  5. inc/headliner.php
  6. inc/hero.php
  7. inc/html.php
  8. inc/list-infinite.php
  9. inc/list-paged.php
  10. inc/menu.php
  11. inc/portholes.php
  12. inc/topten.php
  13. inc/trending.php
  14. inc/widgets.php

7/11/2014 - 1.4

Files Modified:

  1. style.css
  2. 404.php
  3. framework.php
  4. header.php
  5. css/responsive.css
  6. functions/ajax.php
  7. functions/core.php
  8. functions/loop.php
  9. functions/reviews.php
  10. functions/theme.php
  11. functions/admin/it-options.php
  12. functions/admin/meta-post.php
  13. inc/css.php
  14. inc/grid-infinite.php
  15. inc/grid-paged.php
  16. inc/header.php
  17. inc/html.php
  18. inc/list-infinite.php
  19. inc/list-paged.php
  20. inc/page-content.php
  21. inc/scripts.php
  22. inc/top-ten.php
  23. js/ajax.js
  24. js/ajax.min.js
  25. lang/en_US.po and .mo

4/8/2014 - 1.3

Files Modified:

  1. style.css
  2. framework.php
  3. header.php
  4. css/responsive.css
  5. functions/core.php
  6. functions/loop.php
  7. functions/reviews.php
  8. functions/theme.php
  9. functions/admin/it-options.php
  10. functions/admin/meta-details.php
  11. functions/admin/option-generator.php
  12. functions/admin/assets/js/admin.js
  13. functions/shortcodes/video.php
  14. functions/widgets/widget-list-paged.php
  15. functions/widgets/widget-reviews.php
  16. functions/widgets/widget-social-counts.php
  17. functions/widgets/widget-top-reviewed.php
  18. functions/widgets/widget-top-ten.php
  19. functions/widgets/widget-trending.php
  20. inc/css.php
  21. inc/explicit.php
  22. inc/hero.php
  23. inc/page-content.php
  24. inc/portholes.php
  25. inc/scripts.php
  26. inc/sticky.php
  27. inc/topten.php
  28. inc/trending.php
  29. fonts/icons.eot, .svg, .ttf, .woff

Files Added:

  1. bbpress.php
  2. inc/html.php

3/12/2014 - 1.2

Files Modified:

  1. style.css
  2. framework.php
  3. functions.php
  4. search.php
  5. css/responsive.css
  6. inc/css.php
  7. inc/connect.php
  8. inc/directory.php
  9. inc/grid-infinite.php
  10. inc/grid-paged.php
  11. inc/header.php
  12. inc/list-infinite.php
  13. inc/list-paged.php
  14. inc/page-content.php
  15. inc/scripts.php
  16. inc/sticky.php
  17. functions/core.php
  18. functions/loop.php
  19. functions/reviews.php
  20. functions/theme.php
  21. functions/admin/it-options.php
  22. functions/admin/option-generator.php
  23. functions/admin/meta-directory.php
  24. functions/admin/meta-post.php
  25. functions/admin/meta-page.php
  26. functions/shortcodes/video.php
  27. functions/widgets/widget-social-counts.php
  28. functions/widgets/widget-social-tabs.php
  29. lang/en_US.po/.mo

2/18/2014 - 1.1

Files Modified:

  1. style.css
  2. framework.php
  3. css/responsive.css
  4. inc/directory.php
  5. inc/grid-paged.php
  6. inc/grid-infinite.php
  7. inc/header.php
  8. inc/list-paged.php
  9. inc/list-infinite.php
  10. inc/page-content.php
  11. inc/scripts.php
  12. inc/sticky.php
  13. js/ajax.js
  14. functions/ajax.php
  15. functions/reviews.php
  16. functions/theme.php
  17. functions/admin/it-options.php
  18. functions/admin/assets/css/admin.css
  19. functions/admin/assets/css/icons.css
  20. documentation/index.html

2/6/2014

Initial Release

36. Support Policy

Stop. Read. (It's Good For You!)

Before you create a new support ticket, please read through the documentation which is contained within the documentation folder inside of your theme folder. Within the theme options pages of the theme there are additional instructions and tips for each section and setting. There are also some very helpful tips in the FAQ's. (A link to each theme's FAQ is located in the item description on ThemeForest). Please read through both the documentation and the FAQ's before you create a ticket. We usually get the same 8 or 9 questions about our themes over and over, and that is why we have taken the time to write detailed solutions in the FAQ's to avoid having to write the same answers over and over.

If your particular issue is not found in the documentation or the FAQ's, please search the support center for a solution to your question. There are thousands of posts and users asking questions here, so it is very likely your question has already been asked and answered.

Create a Support Ticket

If your question has not been asked in a support ticket yet (or at least you can't find it anywhere), then please create a new ticket with your question. Be as specific as possible. It helps to provide a URL, screenshot, or a detailed explanation of your issue. However, please note that, due to the amount of time it takes us to develop, update, maintain, and support our themes, we are not able to perform customizations for our themes ("freelance" work).

What We Can Help With

Any questions about how the theme works and any bugs or errors you find are completely acceptable questions. This includes such things as which file some particular code is in, asking what things the theme can and can't do, asking about future updates and enhancements, pointing out if you found an error or a bug, etc.

What We Can Not Help With

ThemeForest does not require authors to give support in any way shape or form, nor does your purchase of a ThemeForest item come with any guarantee of support in any way. Regardless, we spend on average 14 - 28 hours a week supporting our themes via the support forums (just for reference, that's $1400 - $2800 worth of lost revenue each week). Why do we do that? Because we want to stand out among the crowd of authors in the marketplace, and we know that providing good support for a product says that we are confident in what we have developed.

That being said, we cannot provide support for anything outside the scope of theme support (we just don't have time!). This includes:

For example, if you post a question asking how to change the background color of the main content area of a theme, and the ability to do that is not already in the theme options page, we will unfortunately not be able to help with this.

Please Do Not Abuse Support

This support is completely free of charge, so please do not abuse it. Remember, you paid $40 - $50 for a working website theme which in some cases took up to 320 hours to build. That is a better deal than you'll get anywhere else. Expecting someone to additionally help you build your website to tailor-fit your needs for free is unrealistic, all things considered. The theme is well documented, and the code is indented, spaced, commented, and intuitively built specifically to enable you to make changes to your theme easily.

We want our themes to be highly-rated on ThemeForest. The only way to do that is to make sure our themes work well and our customers are satisfied. That is why we have spent so much time making sure this is the case. Making the theme as easy to use and as intuitive as possible for you actually helps us just as much as it helps you, so believe it when we say that is our goal!

A Note On Theme Customizations

Even if your customization seems super simple and you think it would only take a few minutes, it is important to note that if we helped one person, how would we justify not helping the next person? 100 people who need super simple customizations is not so super simple anymore. We get on average 15 requests a day for theme customizations, so it just wouldn't work for us to adopt this policy. Please check out Envato Studio (http://studio.envato.com/) or Elto (https://www.elto.com/?invite=industrial), which are great resources to hire a web developer who can help you with your customizations.

37. How do I setup category sections with Explicit? (icons & colors)

See screencast: http://www.industrialthemes.com/explicit/support/...

38. How do I change the login/register/account buttons in the sticky bar to point to a custom page of my choosing?

You can manually set what you want those URLs to be by editing the inc/sticky.php file. There are five lines you must modify. First, change line 93 and make it equal your desired account URL:

$hrefaccount = force_ssl_admin() ? str_replace('http://','https://',admin_url( 'profile.php' )) : admin_url( 'profile.php' );

Change it like so:

$hrefaccount = 'href="http://www.youraccounturl.com"';

Then change lines 92 and 103 to match your desired register and login URLs respectively:

$hrefregister = '';

...

$hreflogin = '';

Like this instead:

$hrefregister = 'href="http://www.yourregisterurl.com"';

...

$hreflogin = 'href="http://www.yourloginurl.com"';

And finally change lines 91 and 102 from:

$idregister = 'sticky-register';

...

$idlogin = 'sticky-login';

To this:

$idregister = 'sticky-register-custom';

...

$idlogin = 'sticky-login-custom';

39. How do I setup custom menus in Explicit?

See screencast: http://www.industrialthemes.com/explicit/support/...

40. How do I translate the theme into another language?

I merely provide a translation-ready PO file with this theme that you can then take and translate using software such as Poedit (http://www.poedit.net/). I have not translated a WordPress theme myself, nor do I really know how to translate one, so I am not the best resource to help you with this specific task. I do know that the PO file I provide works, because hundreds of customers have successfully used it to translate their themes. To get much better information than what I can provide you, start with this resource: http://codex.wordpress.org/Translating_WordPress, and then ask any specific questions on WordPress Answers: http://wordpress.stackexchange.com/, or the WordPress support forums: http://wordpress.org/support/.

Flavor, Steam, and Explicit users:

Here are steps to translating the theme. Special thanks to Micha� Kowalski for compiling these steps!

1. Download and install Poedit
2. Open "en-US.po" file
3. Check a line you want to translate, and write a word in your language in Translation section.
4. If your translate is done, click File > Save as and name it correctly to your language, for example "pl_PL.po" for Polish language.
5. Then generate a .mo file clicking File > Save as, name it correctly to your language, for example pl_PL.mo, and thats it.
6. Upload these two files to your theme directory, "wp-contet/themes/THEME_NAME/lang" and you are done.

Alternative

If you have issues using Poedit you can try Transposh instead which has been used successfully by some IndustrialThemes customers.