Made

Contents

1. Can I import the demo MySql database directly via a .sql file?

2. Update Log (Made)

3. I'm using WordPress 4.5 and/or PHP7 and my theme is broken.

4. I receive the following message on my review mini-site front page: 'The specified review type does not match a review type in the system.

5. When viewing my site on a mobile phone, the top and main menus are displaying the non-responsive version in addition to the responsive select box version.

6. There are a bunch of widgets at the bottom of my front page that are supposed to be in the sidebar.

7. My tabbed widgets are broken in the sidebar or footer and are displaying all the items at once instead of in tabbed format.

8. When viewing a taxonomy listing or single review page, the review menu item in the main menu is not highlighted with the appropriate color.

9. My ratings are not showing up on my single review page and the page is broken.

10. Help! I made a change in my Review Options and my site broke (all my taxonomies disappeared from my admin review menus)!

11. How do I import the demo content?

12. None of my custom permalinks structures are working.

13. Why do my BuddyPress pages look and act all weird and messed up?

14. I cannot save my theme options, or when I do it does a hard refresh instead of doing an AJAX save.

15. How do I use Jetpack Gallery plugin or Next-gen Gallery plugin with this theme?

16. When I post a new review and try to view it I get a 404 error.

17. When I enable the Disqus plugin my featured slider stops working.

18. My Featured slider layout does not look correct, and images are displaying incorrectly.

19. The Latest Slider only shows one post, or it is broken and not working properly.

20. There is extra white space below my spotlight slider.

21. How do I translate the theme into another language?

22. Screencasts

23. Support Policy

24. I see an error when viewing my site that mentions the functions/oswc-post-types.php file

25. How do the user ratings (added in Made version 1.5) work, exactly?

26. How do I change the order of taxonomies in the sub menu?

27. How do I use the mini-sites for non-review types?

28. The Don't Miss slider stops rotating after it has shown all of the posts and does not loop.

29. I created my review types but they’re not showing up in my admin panel.

30. A note on theme updates.

31. How do I make my site faster?

32. How to I get Yoast SEO to work with Made?

33. How do I upgrade from Swagger or Continuum to Made?

34. I can't put more than one slider or tabs shortcode on a page/post at once.

35. How can I change the sizes of my post featured thumbnail images?

36. Twitter widget stopped working since they changed their API to 1.1 on June 12th, 2013

37. I'm having pagination issues. When I try to move to any pages beyond page 1 I'm receiving 404 errors.

38. How do I keep my current permalinks when switching from my previous theme to Made?

39. I get an error when I try adding new taxonomies.

40. On a taxonomy listing page, the page completely stops loading after the category menu.

41. Multiple sliders/frontpage functions are not working - spotlight, latest, ect.

42. What's the difference between regular WordPress categories and review type taxonomies?

43. My featured slider is completely broken and nothing is displaying in it at all.

1. Can I import the demo MySql database directly via a .sql file?

Yes! A .sql file is included that you can import directly into your mysql database via phpMyAdmin. Here is how you do this:

  1. Backup your database!
  2. Open your WordPress database using phpMyAdmin on your web server
  3. Drop all of your tables: Structure >> Check All >> With Selected: Drop
  4. Click Import tab at the top
  5. Click Choose File and select the .sql file in your Made-Theme folder
  6. Click Go
  7. Open your wp_options table
  8. Change the value in the siteurl and home records to your domain (currently they are pointing to http://www.brianmcculloh.com/wp-made-demo)

After you make these changes, you can access your WordPress admin panel using the following credentials:

Once logged in you should see all of the demo content and settings except for the images (you will have to populate your own images - they are not contained in the SQL file.)

2. Update Log (Made)

To update your theme:

Automatic

Manual


2.6 - 7/7/2014

Files Updated:

  1. style.css
  2. archive.php
  3. functions.php
  4. js/customcodes.js
  5. js/plugins.js
  6. functions/widgets.php
  7. functions/oswc-post-types.php
  8. inc/sharebox.php

Files Removed:

  1. update-notifier.php

2.5 - 6/26/2013

Files Modified:

  1. style.css (only the version number at the top was changed)
  2. footer.php
  3. header.php
  4. index.php
  5. functions/widgets.php
  6. inc/single-normal.php
  7. inc/single-review.php
  8. js/plugins-expanded.js
  9. js/plugins.js
  10. js/js.css

Files Added

  1. functions/tmhOAuth.php
  2. functions/tmhUtilities.php
  3. functions/twitter/index.php (twitter folder added too)

2.4 - 6/1/2013

Fixed:

Added layered PSD version of reply-button to PSD folder
The built in jQuery library is now imported from WordPress instead of additionally loaded by the theme
Toggle shortcodes with explicit widths set are now responsive
Added rel attribute to prev and next pagination links to help with SEO
Comment reply link now adheres to WordPress option for threaded comments level
Fixed issue with rich snippet data not working correctly with Google
Fixed some issues with the add media dialog working on front end applications 
Updated some links and general info in the documentation
Random button now includes review types
Menus fixed so they work with WPML
Fixed issue with responsive images within post/review content
Fixed issue with galleries in responsive mobile views

Files Modified:

style.css
footer.php
header.php
css/responsive-phone.css
documentation/index.html
functions/custom.php
functions/oswc-post-types.php
functions/shortcodes.php

inc/related-normal.php
inc/related-review.php

functions/custom.php
functions/widgets.php

js/custom.js
js/custom-expanded.js
js/plugins.js
js/plugins-expanded.js

Files Added:
PSD/reply-button.psd

2.3 - 1/31/2013

Added custom post types back to the feed
Fixed a bug in the setup of post types to increase theme/plugin compatibility
Fixed the URL to an image one of the javascript plugins was searching for

Removed space underneath featured image for non-review-type single posts
Added [video] shortcode to wrap embedded videos with so they become responsive
Fixed issue with page specific background URL getting overridden by custom site background image
Comment textbox widths fixed 
Updated some links in the documentation
Reduced update notifier timeout from 10 seconds to 2 seconds
Author website profile button now opens in a new window
Added comment strings to translation file
Removed "panel-small" image size (not used by the theme)
Added ability to exclude certain review types from the review directory listing page
Fixed an issue with review featured images working with Jetpack's Photon feature
Fixed display issue of tags overlapping content in post layout C
Rich snippet information fixed for review types that have review verbiage hidden
You can now use the full-width page template for your BuddyPress pages
Fixed category panels bug where tag or category wouldn't display if slug and name did not match
Enabled the ability to show/hide the trending slider in the page layout options for BuddyPress pages
You can now use categories containing the ampersand (&) in the Tabbed Posts module on the front page
Fixed user login info in the demo SQL file
Rebuilt the lang files
Files Modified: 

archive.php
comments.php
header.php
search.php
style.css
taxonomy.php
template-authors.php
template-reviews.php
template-review-directory-a.php
template-review-directory-b.php
update-notifier.php
activity/index.php
blogs/index.php
css/responsive-tablet.css
documentation/index.html
forums/index.php
functions/custom.php
functions/oswc-post-types.php
functions/shortcodes.php
functions/theme-options.php
groups/index.php
inc/authorbox.php
inc/category-panels.php
inc/front-latest-posts.php
inc/single-review.php
inc/spotlight.php
inc/tabs.php
js/js.css
lang/made.mo and .po
members/index.php
registration/register.php
made_demo_content.sql

2.2 - 12/13/2012
 

Made is now compatible with WordPress 3.5
Fixed bug with various sliders that displayed error message when slugs did not match names of entered terms
Fixed a bug with a few of the responsive ads
bbpress forum RSS feed now works correctly
Fixed bug with spotlight slider when set to not scrolling
Fixed issue with menu ad hiding on a per-page basis
Files Modified: 

header.php
style.css
css/responsive-tablet.css
functions/custom.php
inc/trending.php
inc/category-panels.php
inc/dont-miss.php
inc/latest.php
inc/spotlight.php
js/custom.js
js/custom-expanded.js

2.1 - 11/12/2012
 

The featured slider causing content below it to become unclickable issue was fixed
Fixed all ads so they are now fully responsive (no longer requiring entering 3 separate ads per spot)
Logo is now fully responsive (no longer requiring entering 3 separate images)
Review Types input box is now much larger so you can see all of your review types at once in the comma-separated list
Files Modified: 

footer.php
header.php
index.php
style.css (multiple updates besides just the version number at the top)
functions/custom.php
functions/theme-options.php
inc/single-normal.php
inc/single-review.php
css/responsive-phone.css
css/responsive-tablet.css

2.0 - 11/8/2012
 

The theme is now BuddyPress and bbPress compatible (BuddyPress Template Pack plugin required)
You can now toggle responsive for tablets, smart phones, or both
Review icons now show up in all sliders even when the post is setup as a "non-review" type
Replaced deprecated "split" PHP function with "explode"
Removed "More" links from certain widgets where it was not supposed to be included
Fixed misspellings of "Georgia" font in the style.css file
Moved short codes into two rows instead of just one to help with accessibility
Fixed issue with sidebar ads getting clipped for iPhone layouts
FIxed styling in frontage main widget area, now you can put any widget into the frontpage widget area
Login form widget added
Fixed style issue with ratings panel showing on top of menu drop downs
Fixed style issue with spotlight slider on tablet layouts where More link was wrapping below post wrapper when stars were used as rating type
Removed unused ie7.css file
Fixed a CSS declaration that had no value for the margin-right value
Enabled radio button label to be clickable for Rating Info >> Hide "Full Article" Bar on single review options
Fixed a documentation index anchor link
Front page post tabs can now accept categories/tags/review types that contain apostrophes
Fixed how the made.mo text domain was loaded for better theme translation
When there are no positives or negatives entered for a review, the colored border no longer displays in the overview panel
Adjusted More link hover text in a few widgets to not include "review" verbiage in case it is hidden in theme options
Various search results errors fixed
Fixed non-existant "background-none.png" image that is attempted to be loaded in the CSS when no main site bg image is selected
New meta field added to posts, pages, and reviews that allows you to specify a page-specific background image
Extended: Review Category Tabs widget now works correctly with review types that have names with spaces
Fixed error where single post layout options were overwriting general theme options for category archive pages
You can now specify responsive versions of ads in Theme Options >> Ads
You can now specify the slug of review type taxonomies instead of letting them get created automatically This allows better handling of cyrillic and special characters in names of taxonomies.
The Pinterest Pin It social media button now pins the full-size post image instead of the thumbnail
If there are no secondary taxonomy items assigned to a review it will no longer display empty spacing below the primary taxonomy
Files Modified: 

archive.php
footer.php
functions.php
header.php
index.php
search.php
style.css
css/ie8.css
css/ie9.css
documentation/index.html
functions/custom.php
functions/meta-boxes.php
functions/oswc-post-types.php
functions/post-types.php
functions/review-options.php
functions/theme-options.php
functions/widgets.php
inc/category-panels.php
inc/featured.php
inc/front-latest-posts.php
inc/latest.php
inc/sharebox.php
inc/single-normal.php
inc/single-review.php
inc/spotlight.php
inc/tabs.php
inc/trending.php

Files Added:

css/responsive-tablet.css
css/responsive-phone.css
activity/
blogs/
forums/
groups/
memebers/
registration/

Files Removed:

css/ie7.css

1.8 - 9/11/2012
 

User ratings feature upgrade, including custom AJAX user ratings w/o requiring users to comment
Fixed issue with featured image clearing on normal posts pages
Files Modified: 

style.css
documentation/index.html
functions/oswc-post-types.php
inc/single-normal.php
inc/single-review.php
js/plugins.js
js/plugins-expanded.js
js/js.css
lang/made.po and .mo

Files Added:

functions/rateit.php

1.7 - 9/6/2012
 

Fixed issue with user ratings where it displayed 1 user rating of 0% if there were no user ratings
Files Modified: 

style.css (only the version number at the top was changed)
inc/single-review.php

1.6 - 9/5/2012
 

Fixed user ratings so that if a review that uses the percentage rating type has more than one user rating it displays correctly instead of 0% (also fixed a PHP divide by zero warning message)
Included the two new images that I forgot to include in 1.5 (Sorry!)
Files Modified: 

style.css (only the version number at the top was changed)
inc/single-review.php

Files Added:

images/user-rating-bg.png
images/user-rating-bg-dark.png

1.5 - 9/3/2012
 

User Ratings
Fixed bug with logo bar displaying main site logo bar background on review mini-sites
Files Modified: 

header.php
comments.php
style.css
js/custom-expanded.js & custom.js
inc/single-review.php
functions/custom.php
functions/oswc-post-types.php
functions/review-options.php
lang/made.po & .mo

Files Added:

images/user-rating-bg.png
images/user-rating-bg-dark.png

1.4 - 8/10/2012
 

Enabled schema.org review markup (Google Rich Snippets)
Don't Miss bar social media buttons were fixed when viewing on a responsive tablet
Fixed full width ads for responsive viewing
Fixed some issues with featured image styling in IE8
Formatting issue on review mini-site front pages for mobile responsive
Unpacked and re-minified query ui code the correct way to make it easier to edit if need be
Fixed layout issue with dark-skin spotlight slider
Fixed layout issue with trending slider when displayed at full-width
Fixed comment reply button if comments are open but login is required
Replaced strlen and substr with mb_strlen and mb_strsub to fix post excerpts for localization
Fixed tag list on individual posts/reviews to hide the Don't Miss template tag
Fixed ad system so blank ads are not inserted into the ad rotation when shuffle is turned on
Featured videos are now fully responsive instead of being hidden and incorrectly sized for tablet and smart phone layouts
Files Modified: 

archive.php
search.php
style.css
taxonomy.php
template-authors.php
template-reviews.php
css/ie8.css
functions/custom.php
functions/widgets.php
inc/front-latest-posts.php
inc/single-normal.php
inc/single-review.php
js/plugins.js
js/plugins-expanded.js

1.3 - 7/7/2012
 

Trending slider image black line style issue fixed
Fixed error message text for the latest slider
Fixed update notifier bug that was causing notification to remain even after updating the theme
Fixed language text domain so it works on admin pages and panels
Fixed front page tabs so they show the actual number selected in theme options instead of always displaying 6
Added theme option to hide the sub menu which displays directly below the main menu (does not hide the taxonomy menu for review mini-sites)
Files Modified: 

functions.php
header.php
update-notifier.php
style.css
functions/custom.php
functions/theme-options.php
inc/latest.php
inc/tabs.php

1.2 - 7/2/2012
 

Email subscription component next to the Don't Miss slider was fixed
Text color for email subscription widget in footer changed to white
Files Modified: 

style.css
inc/dont-miss.php
functions/widgets.php
functions/theme-options.php

1.1 - 6/27/2012
 

Logo image is now responsive (3 versions of logo can be specified in theme options)
Files Modified: 

header.php
style.css
functions/theme-options.php
functions/review-options.php
functions/oswc-post-types.php

1.0 - 6/22/2012
 

Initial release

3. I'm using WordPress 4.5 and/or PHP7 and my theme is broken.

Open the functions/admin/option-generator.php file and locate line 38 which looks like this:

$out .= $this->$option['type']( $option );

Change that line so it looks like this:

$out .= $this->{$option['type']}($option);

Next open the functions/admin/metaboxes-generator.php file and locate line 48 which looks like this:

$out .= $this->$value['type']( $value );

Change that line so it looks like this:

$out .= $this->{$value['type']}( $value );

Finally, open the functions/admin/shortcode-generator.php file and locate line 122 which looks like this:

$out .= $this->$option['type']( $option );

Change that line so it looks like this:

$out .= $this->{$option['type']}( $option );

Save the files and empty your caching (including caching plugins) and that should fix it.

4. I receive the following message on my review mini-site front page: 'The specified review type does not match a review type in the system.

Make sure your review types all start with a capital letter in Review Options. Then, when you're creating your review mini-site front page, make sure you capitalize the name of the review type in the custom field that you add.

5. When viewing my site on a mobile phone, the top and main menus are displaying the non-responsive version in addition to the responsive select box version.

This is because you haven't named your menus correctly. When you create your menus, you must name the top menu "Top Menu" and the main menu "Main Menu". If you name them something else, they will not display correctly when viewing on a mobile phone.

6. There are a bunch of widgets at the bottom of my front page that are supposed to be in the sidebar.

Depending on whether you are installing this theme on a brand new WordPress installation or just changing themes on an existing install, your widgets that used to be in the sidebar might get thrown into the Frontpage Main widget panel. Go to Appearance >> Widgets and move the widgets from the Frontpage Main widget panel into the Frontpage Sidebar widget panel.

7. My tabbed widgets are broken in the sidebar or footer and are displaying all the items at once instead of in tabbed format.

You cannot add more than one of the exact same type of tabbed widget to any one page. That means you cannot put the Extended: Latest Review Tabs widget both in the sidebar and in a footer panel, or else it will cause them both to break.

8. When viewing a taxonomy listing or single review page, the review menu item in the main menu is not highlighted with the appropriate color.

Use the title attribute in the custom menu to make the main menu ancestor highlight appropriately. It must match the name of your review type (but the title can be anything you want, as well as the name of the page and the page slug). Basically, review page custom field value and custom menu item title attribute must exactly match the review type name you have specified.

Make sure the capitalization matches! Do not use lower case for one and upper case for the other.

9. My ratings are not showing up on my single review page and the page is broken.

In Review Options make sure you have filled in all of the text fields for Rating Criteria under the Ratings, Colors and Styles toggle panel. You can adjust the number of rating criteria using the drop down above the input fields.

10. Help! I made a change in my Review Options and my site broke (all my taxonomies disappeared from my admin review menus)!

You probably have a caching plugin such as W3 Total Cache active. Disable the plugin and perform your changes to your Review Options page, and when you're done, re-enable your caching plugin.

11. How do I import the demo content?

See this FAQ item to learn how to do a direct MySql import of the demo database: http://industrialthemes.ticksy.com/faq/751/

The demo xml file that comes with the theme contains all of the content from the live demo. Before you import this file, you need to create the five review types in your Review Options page. Then you need to specify all of the necessary options, which are detailed in this screenshot of the demo review options: http://www.brianmcculloh.com/files/made-review-options.jpg

  1. After you setup the review types, go to Tools >> Import and choose WordPress.
  2. Upload the demo xml file that came in your Made-Theme folder and click Upload File and Import. Do not make any selections or assignments for the authors.
  3. After the import finishes, go to Appearance >>Menus and in the Theme Locations panel select the menu for each of the menu locations (for some reason the import process creates the menus correctly but does not assign them to these three spots).
  4. Go to Appearance >> Widgets and setup your widgets since the import file does not contain widget information.
  5. Go to Appearance >> Theme Options and setup your theme options to match the demo. All of the demo theme options are detailed in this screenshot: http://www.brianmcculloh.com/files/made-demo-theme-options.jpg

​We also provide a screenshot of the full review options from the main Made demo which is located here: http://www.industrialthemes.com/made/wp-content/uploads/2012/06/made-review-options.jpg. Some browsers have trouble displaying an image of this size in the colorbox. If you have this issue, right-click on the link and open the image in a new window (or save it to your computer) to view it.

If you notice that your images are not sized correctly, install and run the plugin called AJAX Thumbnail Rebuild which should resize your images correctly. You will only need to run this once and shouldn't ever have to run it again unless you deactivate this theme and upload images while it is deactivated. If you still experience incorrectly sized images, it is likely that you have neglected to fill out your theme options all the way. Make sure you fill out all options, especially in places where you can select one of several options, like Front Page >> Latest Posts >> Latest Layout. If there is no selection at all it could cause your theme to act weird.

12. None of my custom permalinks structures are working.

Make sure you don't put a trailing forward slash after your permalink structure. This was affected by changes in WordPress 3.4. So, if your permalink structure looks like this: /%postname%/%post_id%/ you should remove the trailing forward slash so it looks like this instead: /%postname%/%post_id%

13. Why do my BuddyPress pages look and act all weird and messed up?

Made requires that you install the BuddyPress Template Pack plugin if you are going to use BuddyPress. In case it's no longer available in the WordPress plugin directory, you can download it here: http://www.brianmcculloh.com/files/bp-template-pack.zip If you don't install this plugin, you will lose a lot of the styling and fancy AJAX functionality. This plugin is made by the creators of BuddyPress and is meant for enabling themes to work with BuddyPress, so it's very reliable, trustworthy, and recommended, and doesn't add any strain to your server load at all. Note: this plugin is obviously not required if you are not going to install BuddyPress

14. I cannot save my theme options, or when I do it does a hard refresh instead of doing an AJAX save.

There are two possible causes for this.

1) You have the visual editor disabled in your WordPress settings. Make sure you don't have the visual editor disabled. If that is not the issue, then...

2) You have PHP version 5.3.9 or higher and are hitting a PHP system limit for maximum number of post input variables. You need to increase the max_input_vars PHP variable. By default it is set at 1,000, so you should increase it to something closer to 3,000 or even 5,000 (or higher as needed). Add php_value max_input_vars 5000 to your .htaccess file. If you need help doing this, contact your web host - they can help you with these kinds of changes.

If you have increased this variable and you are still having the issue, there are a few other variables you will need to update, including but not limited to:

15. How do I use Jetpack Gallery plugin or Next-gen Gallery plugin with this theme?

If you're using a photo gallery plugin that has a built in lightbox effect, such as the ones mentioned, you should disable the Colorbox jQuery plugin in the theme by going to Theme Options >> Miscellaneous >> More Options and disabling it there. If you want the Colorbox to still apply to your featured images but not your galleries, you can alternatively open footer.php and delete lines 187 and 188. Those lines look like this for reference:

jQuery(".page-content a[href$='.jpg'],a[href$='.png'],a[href$='.gif']").colorbox(); 
jQuery('.page-content .gallery a').colorbox({ rel:'gallery' });

 

16. When I post a new review and try to view it I get a 404 error.

Go to Theme Options >> Other Pages >> More Page Options and change the number specified for Reviews Per Page to match the number specified in Settings >> Reading >> Blog pages show at most. If you still have trouble after doing so, go to Settings >> Permalinks and click Save and then see if it begins working.

17. When I enable the Disqus plugin my featured slider stops working.

Go to the Disqus plugin-settings (not the general Disqus-setting) and enable "Output JavaScript in footer" under Advanced Options.

18. My Featured slider layout does not look correct, and images are displaying incorrectly.

If you have images that were uploaded prior to installing this theme and you are trying to show them in the featured slider, you need to install and run the free plugin called AJAX Thumbnail Rebuild.

If you're still experiencing the issue, it's because your images aren't large enough when originally uploaded to WordPress. They are required to be at least 650px wide and 360px tall (if you are using the small format of the slider) to work properly. Any size larger will work, as long as they are not smaller than that.

19. The Latest Slider only shows one post, or it is broken and not working properly.

You need at least 3 posts in the latest slider or else it will only display 1 post (or none at all).

20. There is extra white space below my spotlight slider.

If missing the more button in the spotlight slider, increase the height of the panels, since if a taller element is not displayed at first and rather rotated into, its height is ignored when coming up with the height of the slider, which is why 450px had to be selected as the defined height of this area. look for this in the style.css file:

#spotlight .post-panel {float:left;margin-top:20px;margin-right:20px;width:300px;height:450px;position:relative;}

 

21. How do I translate the theme into another language?

I merely provide a translation-ready PO file with this theme that you can then take and translate using software such as Poedit (http://www.poedit.net/). I have not translated a WordPress theme myself, nor do I really know how to translate one, so I am not the best resource to help you with this specific task. I do know that the PO file I provide works, because hundreds of customers have successfully used it to translate their themes. To get much better information than what I can provide you, start with this resource: http://codex.wordpress.org/Translating_WordPress, and then ask any specific questions on WordPress Answers: http://wordpress.stackexchange.com/, or the WordPress support forums: http://wordpress.org/support/.

Flavor, Steam, and Explicit users:

Here are steps to translating the theme. Special thanks to Micha� Kowalski for compiling these steps!

1. Download and install Poedit
2. Open "en-US.po" file
3. Check a line you want to translate, and write a word in your language in Translation section.
4. If your translate is done, click File > Save as and name it correctly to your language, for example "pl_PL.po" for Polish language.
5. Then generate a .mo file clicking File > Save as, name it correctly to your language, for example pl_PL.mo, and thats it.
6. Upload these two files to your theme directory, "wp-contet/themes/THEME_NAME/lang" and you are done.

Alternative

If you have issues using Poedit you can try Transposh instead which has been used successfully by some IndustrialThemes customers.

22. Screencasts

Please see this page for a list of helpful screencast tutorials: http://www.industrialthemes.com/made/screencasts

23. Support Policy

Stop. Read. (It's Good For You!)

Before you create a new support ticket, please read through the documentation which is contained within the documentation folder inside of your theme folder. Within the theme options pages of the theme there are additional instructions and tips for each section and setting. There are also some very helpful tips in the FAQ's. (A link to each theme's FAQ is located in the item description on ThemeForest). Please read through both the documentation and the FAQ's before you create a ticket. We usually get the same 8 or 9 questions about our themes over and over, and that is why we have taken the time to write detailed solutions in the FAQ's to avoid having to write the same answers over and over.

If your particular issue is not found in the documentation or the FAQ's, please search the support center for a solution to your question. There are thousands of posts and users asking questions here, so it is very likely your question has already been asked and answered.

Create a Support Ticket

If your question has not been asked in a support ticket yet (or at least you can't find it anywhere), then please create a new ticket with your question. Be as specific as possible. It helps to provide a URL, screenshot, or a detailed explanation of your issue. However, please note that, due to the amount of time it takes us to develop, update, maintain, and support our themes, we are not able to perform customizations for our themes ("freelance" work).

What We Can Help With

Any questions about how the theme works and any bugs or errors you find are completely acceptable questions. This includes such things as which file some particular code is in, asking what things the theme can and can't do, asking about future updates and enhancements, pointing out if you found an error or a bug, etc.

What We Can Not Help With

ThemeForest does not require authors to give support in any way shape or form, nor does your purchase of a ThemeForest item come with any guarantee of support in any way. Regardless, we spend on average 14 - 28 hours a week supporting our themes via the support forums (just for reference, that's $1400 - $2800 worth of lost revenue each week). Why do we do that? Because we want to stand out among the crowd of authors in the marketplace, and we know that providing good support for a product says that we are confident in what we have developed.

That being said, we cannot provide support for anything outside the scope of theme support (we just don't have time!). This includes:

For example, if you post a question asking how to change the background color of the main content area of a theme, and the ability to do that is not already in the theme options page, we will unfortunately not be able to help with this.

Please Do Not Abuse Support

This support is completely free of charge, so please do not abuse it. Remember, you paid $40 - $50 for a working website theme which in some cases took up to 320 hours to build. That is a better deal than you'll get anywhere else. Expecting someone to additionally help you build your website to tailor-fit your needs for free is unrealistic, all things considered. The theme is well documented, and the code is indented, spaced, commented, and intuitively built specifically to enable you to make changes to your theme easily.

We want our themes to be highly-rated on ThemeForest. The only way to do that is to make sure our themes work well and our customers are satisfied. That is why we have spent so much time making sure this is the case. Making the theme as easy to use and as intuitive as possible for you actually helps us just as much as it helps you, so believe it when we say that is our goal!

A Note On Theme Customizations

Even if your customization seems super simple and you think it would only take a few minutes, it is important to note that if we helped one person, how would we justify not helping the next person? 100 people who need super simple customizations is not so super simple anymore. We get on average 15 requests a day for theme customizations, so it just wouldn't work for us to adopt this policy. Please check out Envato Studio (http://studio.envato.com/) or Elto (https://www.elto.com/?invite=industrial), which are great resources to hire a web developer who can help you with your customizations.

24. I see an error when viewing my site that mentions the functions/oswc-post-types.php file

This means you have not fully filled out all of your review options for your review type. Go to Appearance >> Review Options and for each review type expand the panels and fill out the necessary fields. Pay particular attention to the Taxonomies, Rating Criteria, and Meta Fields, and make sure there are no blank fields. These are the minimum required fields for the review type to work.

25. How do the user ratings (added in Made version 1.5) work, exactly?

Here are some things worth noting regarding user ratings:

26. How do I change the order of taxonomies in the sub menu?

In your header.php file, replace:

$terms = get_terms($primaryTaxonomy->id, array('parent' => 0, 'hide_empty' => 0));

With:

$terms = get_terms($primaryTaxonomy->id, array('parent' => 0, 'hide_empty' => 0, 'orderby' => id));



27. How do I use the mini-sites for non-review types?

You need to go through the exact same steps as if your site was a review site. That means creating your “review types” (which will just be regular posts on the front-end of your site), filling out all the settings for each review type, and writing “reviews” (regular posts on the front-end). The difference is that when you write your “reviews”, you need to use the settings in the Rating Info panel below the post content editor and hide the rating, overview, and full article bar.

Also, go to your Review Options, expand your review type, and expand the Global Settings panel and tick Hide “Review” Verbiage. Now your “reviews” will appear as if they are regular posts within that review type, but you also get the functionality of the mini-sites.

Also note that you can have non-reviews and reviews in the same mini-site.

28. The Don't Miss slider stops rotating after it has shown all of the posts and does not loop.

Increase the number of posts that display in this slider to 6 (or more) in Theme Options >> Miscellaneous >> Don't Miss Bar until it begins looping. If you have very short post titles it might take more than the minimum 5 posts that is selected by default.

29. I created my review types but they’re not showing up in my admin panel.

First make sure the review type is actually enabled in the Review Options. If it is and it's still not displaying in the admin menu, it’s possible that another plugin is “overwriting” the menu location of the review types. Open functions/oswc-post-types.php and change line 121 (Made users) or 108 (Swagger users) from this: 'menu_position' => 27, To this: 'menu_position' => 30,

30. A note on theme updates.

We are continuing to update all of our themes, even if it has been a while since our last update. To speed up this process, which will help everyone out, please adhere to the following guidelines:

1) Please do not ask when the next theme will be available. With so many feature requests and themes to update, it is impossible to know for sure when the next update will be completed.

2) Please do not ask what will be included in the next theme update. We are constantly adding items to the update list which grows longer every day, and consequently re-prioritizing the items to put the most critical items that affect the most people at the top of the list.

3) If you notice a theme bug or have a suggestion for a theme update, please open a new ticket with your issue and we will respond and add it to our list accordingly.

4) If we have responded to you stating something will be in the next theme update, then it will be (please do not continue to ask us over and over).

5) If we have responded to you stating we will add your request to the future possible update list, then it might be included in the next theme update, but there is no guarantee.

6) Please do not assume since a theme hasn't been updated in a while that we are not still planning on updating it in the future.

For your reference, here is how we prioritize our update list, from most important to least important:

1) Compatibility with the latest version of WordPress

2) Compatibility with the latest versions of supported/compatible plugins (WooCommerce, BuddyPress, and bbPress)

3) Functionality bugs and errors

4) Style/layout issues

5) New features and theme enhancements

6) One-off compatibility with third-party plugins

31. How do I make my site faster?

Here are some good tips for making your Made-based WordPress site faster: http://support.industrialthemes.com/viewtopic.php?f=6&t=6459

32. How to I get Yoast SEO to work with Made?

Check out this guide, much thanks to Made user JackYu! http://support.industrialthemes.com/viewtopic.php?f=6&t=4543#p21529

33. How do I upgrade from Swagger or Continuum to Made?

Upgrading from Swagger:

Install Made and activate it.

Go to Appearance >> Menus and re-assign your menus in the Theme Locations panel. The layout of the menus is not exactly the same in Made as in Swagger, so you might have to do a little tweaking to get them where you want them.

Install and run the free plugin called AJAX Thumbnail Rebuild. It is only necessary to run this once right after you first activate the theme.

Go to Appearance >> Theme Options >> Front Page and select a size for your Featured Slider Size and specify a layout for your Latest Posts >> Latest Layout and click Save Options. Go to Appearance >> Review Options and click Save Options.

Go to Appearance >> Widgets and open each Extended: Latest Reviews, Extended: Latest Review Tabs, and Extended: Post Tabs widget in all of your sidebars and click Save on each one (this fixes thumbnail sizes).

Go to Appearance >> Miscellaneous and specify a color for your Main Color Scheme. Your review types, rating info, posts, pages, categories, tags, taxonomies, etc. will all be visible without any further modifications. Keep in mind Made is not the exact same theme as Swagger so you will definitely need to spend some time getting your site settings how you want them.

Upgrading from Continuum: (more involved) See this awesome guide written by Continuum/Made user randallflagg34: http://support.industrialthemes.com/viewtopic.php?f=6&t=5668

34. I can't put more than one slider or tabs shortcode on a page/post at once.

Because the slider and tab shortcodes both use jQuery and have specific ID's, you cannot put more than one slider or tab shortcode inside of each page/post content (you can have one of each, however, since they don't affect each other).

35. How can I change the sizes of my post featured thumbnail images?

You can change the sizes of any of the images used in various places throughout the site for post thumbnails by editing the functions/custom.php file. There is a function that dictates all the various sizes on lines 261 - 281. The function should look like this:

//add thumbnail support
if ( function_exists( 'add_theme_support' ) ) { // Added in 2.9
add_theme_support( 'post-thumbnails' );
set_post_thumbnail_size( 160, 160, true ); // default post thumbnails
add_image_size( 'latest', 163, 109, true );
add_image_size( 'featured-full', 1000, 550, true );
add_image_size( 'featured-small', 650, 360, true );
add_image_size( 'footer-thumbnail', 40, 40, true );
add_image_size( 'spotlight', 300, 170, true );
add_image_size( 'spotlight-small', 230, 135, true );
add_image_size( 'loop-large', 630, 350, true );
add_image_size( 'loop-large-full', 960, 450, true );
add_image_size( 'panel-small', 190, 108, true );
add_image_size( 'trending', 105, 70, true );
add_image_size( 'widget-thumbnail', 70, 70, true );
add_image_size( 'single', 625 );
add_image_size( 'single-medium', 300 );
add_image_size( 'single-small', 180 );
add_image_size( 'single-full', 960 );
add_image_size( 'single-review', 350 );
add_image_size( 'related', 110, 70, true );
}

Find the line that corresponds to the image size you want to change. For instance, if you want to change the size of the images that appear in the spotlight slider, you would edit line 216. The two numbers on that line represent the width followed by the height in pixels. So, if you want to change the spotlight images from 170px height to 200px in height, you would change line 216 to this:

add_image_size( 'spotlight', 300, 200, true );

IMPORTANT - after changing any of these values, you must install and run the AJAX Thumbnail Rebuild plugin so your existing images can be resized to fit the new dimensions. It will not be necessary to run the plugin again after the first time (unless you change a value again).

36. Twitter widget stopped working since they changed their API to 1.1 on June 12th, 2013

Unfortunately Twitter drastically changed their API with the release of version 1.1 and now there is authentication required (consumer and user private and public keys) for you to be able to display Twitter feed or your Twitter follower count in your theme. For our themes that support the follower count (GrandMag and Flavor) we were actually able to find a fix for that and are including it in the next update for each theme, respectively. For the actual Twitter feed in all of our themes, unfortunately for now we're going to have to remove that functionality in the next update to each theme until we can find an alternative solution. However, in the mean time, we recommend just using a plugin for your Twitter feed instead of the theme's built-in widget. Check out the plugin directory for lots of great options: http://wordpress.org/plugins/. Thanks for your patience and understanding during this new Twitter transitional time!

37. I'm having pagination issues. When I try to move to any pages beyond page 1 I'm receiving 404 errors.

There are a couple possible causes for this issue:

1. Make sure you don’t have any taxonomies, categories, or meta data with the same name as the title of the review page (i.e. the title of the page you create as the frontpage of your review minisite).

2. Make sure the title of your review page does not match the name of your review type itself. For instance, if the name of your review type is “Movie”, then the title of your review minisite front page cannot also be “Movie”. Change it to something else, like “Movies”. Important: if you change the name of your review type rather than the name of your review mini-site front page title, you will lose all of your settings for that review type and you’ll also have to run a post type converter to convert all of your reviews in the old review type name to the new review type name.

38. How do I keep my current permalinks when switching from my previous theme to Made?

See this helpful guide: http://support.industrialthemes.com/viewtopic.php?f=6&t=3290#p16250

39. I get an error when I try adding new taxonomies.

Try renaming your review type and then naming it back. For instance, go to Review Options and look at your list of review types. If you have a review type named, for instance, Movie, change it to Movie2 and click Update Review Types. Then change it back to Movie and click Update Review Types again. That should fix your issue of being able to add new taxonomies.

40. On a taxonomy listing page, the page completely stops loading after the category menu.

This is because you have attempted to view a taxonomy that doesn't contain any reviews. Add a new review and assign it the taxonomy you are trying to access and the page will begin displaying correctly.

41. Multiple sliders/frontpage functions are not working - spotlight, latest, ect.

Make sure you have php-xml turned on in your web server settings.

42. What's the difference between regular WordPress categories and review type taxonomies?

Let's say I have two review types: Movies and Music. Let's say my primary taxonomy for Movies is Genre and for Music it's Artist. Now, lets say I usually write 3 different types of posts generally speaking: Newly Released, Classics, and Announcements. So, in my Movies mini-site I will have reviews about newly released movies, classic movies, and announcements about upcoming movies (announcements would not be reviews and would have the rating information hidden so they look like regular posts - see theme documentation or the FAQ for information on how to do this), and I will also have those same three general types of posts in my Music review type. So, I create three standard categories: Newly Released, Classics, and Announcements. Notice how all three of those categories could be applied to any types of posts, both reviews and regular. Then I put those in the menu so that when I click on, say, Classics, I am taken to a post listing page of all posts or reviews in the Classics category (I will see both Music reviews and Movie reviews listed together). However, if I click on one of the artists within the Music review type it will keep me within the Music review type and only list music reviews, since that has nothing to do with my other review type(s).

This is just one example. There is no one right way to setup your site. You can do it a million different ways, whichever best suits your site and how you want to organize your content.

43. My featured slider is completely broken and nothing is displaying in it at all.

There are three steps necessary in getting articles to display in your main featured slider:

1. You must make sure the value in Appearance >> Theme Options >> Front Page >> Featured Slider >> Featured Tag matches the name of the tag you want to use. To find the slug of the tag you want to use, go to Posts >> Tags and locate the tag in the list and look at the slug to the right of the tag name. Here is a screenshot to help you:

2. You must tag your articles with the tag you want to use. So, if you have chosen to use "featured" as your tag, you must tag your posts "featured". Here is a screenshot to help you:

http://demos.brianmcculloh.com/swagger/files/2012/02/tags2.jpg

3. You must assign featured images to the posts that you have tagged "featured". Here is a screenshot to help you.

http://demos.brianmcculloh.com/swagger/files/2012/02/tags3.jpg

If after doing these steps your featured slider still does not display anything at all, it is due to one of the following two reasons:

1) You have a plugin conflict which is causing a javascript error. Test to see if this is the case by temporarily disabling all of your plugins and see if the featured slider begins working.

...or...

2) Another slider on the page is broken, which will also cause the Featured Slider to not work. Make sure your Latest Slider, Spotlight Slider, Trending Slider, Don't Miss slider, and Category Panels are all setup correctly on your home page (see Theme Options >> Front Page and Miscellaneous tabs to setup these sliders).

If, after making sure you try all of these steps, you are still unable to get the featured slider to work, please post a new ticket in our support center.